Helpdesk Solutions
MIT offers 24/7 NOC and Helpdesk Solutions, providing cost-effective IT support services. Our NOC team consists of project managers and support staff who manage IT related problems providing proactive monitoring, troubleshooting, triage, resource identification, parts numbers, and action plans. MIT support teams are on hand 24/7, ensuring customer satisfaction.
Break Fix
We provide managed IT services that include repair, upgrades or installation of system, components, peripheral equipment, networking, hardware and software. We have resources readily available around the globe; our resources are fully equipped with all the tools and required skillset.
Rollout
We have carried out many successful roll out plans of software installation / up-gradation and hardware installation that have left us with many satisfied customers.
Our experience includes large scale deployments of desktops, servers, WOC, routers, switches, UPS and IP phones in Europe, Asia and Africa. Our ability to provide skilled labor and onsite equipment globally has won us a fan following in the shape of many loyal high end customers who won’t compromise on anything less than the best.
We work with a huge variety of latest technologies and our onsite teams are adept at managing roll out plans. We can cater to the exact demands of our clients, providing multiple types of services such as hardware installation, software installation and managed service processes.
End User Computing
Our Engineers work as “Hands and Feet” for our clients. Our team provides guidance, recommendations, planning and assistance to our clients with personal computer, printer, mobile phones and other device acquisition needs. We manage current repository of assets and user services. Our End User Computing Services are designed in such a way to help you anywhere, anytime with any device. Our 24×7×365 support at one or multiple locations brings our clients at ease. Our End User computing services include:
- Desktop Support
- Hardware Support (Printers, Laptops, Scanners)
- OS Deployment (Windows, Linux, Mac)
- Mobile Devices (including Blackberry, Apple Devices, Android and Windows based devices)
- Application Virtualization
Resource on SLA
MIT provides customers with flexible SLA options:
4 hours, 6 hours, 8 hours, Next business day
Our 24×7 service team will deploy suitable engineers to meet customer requirements. We work with our customers to provide the best possible solutions within your budget.
Data Center
We provide on-site Data Center hardware and Software installation and troubleshooting service to our valued clients. With our Centralized highly qualified IT team remote support team, we make the activity successful. We provide following Data Center Services:
- Router Install
- Hardware & Software Install
- Servers Rack/Stack & Configurations
- Decommissioning
- UPS Installation
- Data Center Cabling
Full Time Resource Allocation
We have design our full time engineer allocation program to be flexible and fully adaptable to your business needs. It covers end users, network and data center support. By supplementing your existing work force with targeted skills sets, we ensure that you will find the right engineers when you need them, and at the right budget. We will work with you to configure the program to your requirements.
IMAC Service
MIT handles IMAC service related to your data center and office. Whether you need data center relocation, rack and stack hardware installation, or changing your data center equipment, our team of experts are fully trained to help you implement the solution.
Asset Disposal and Destruction
Our highly skilled engineers can help customers with destruction and disposal of assets in compliance with WEEE regulations. We ensure all the customer’s data is safely destroyed before the assets are recycled.
Retail Support
In today’s world a simple loss of connectivity means lost sales and customers. We support all kinds of installations from footfall counters, electronic point of sales, desktop, servers, switches, UPS, etc. When required, onsite engineers are available on demand to ensure exceptional customer experience.
AV Technology
We are specialize in audio video installations. Our team of experts can install and deploy AV equipment in any environment including offices, healthcare facilities, schools and so much more. We have helped many customers with CISCO telepresence as well as zoom room installations, giving them fast, reliable and flexible services to meet their ever-changing needs.
